1. Estimated Delivery & Preorder Windows
All items offered on this storefront are custom preorder items. They are not currently in stock and are manufactured to order unless specifically noted otherwise.
- Each individual product detail page explicitly lists its specific preorder closing date and its projected delivery window.
- By completing your checkout, you acknowledge that these delivery timelines are careful estimates subject to manufacturing, transit, and customs variables.
2. Order Commitments & Cancellation Policy
When you click “Checkout” and complete your payment, your transaction constitutes a firm commitment to purchase.
- All preorder sales are final. Once your order is submitted, funds are immediately allocated toward production materials and manufacturing runs.
- We do not offer buyer’s remorse cancellations or voluntary refunds once an order is placed. If a critical error was made during checkout, requests for modifications will be handled on a strict case-by-case basis at our sole discretion, and may require canceling the original order so a correct one can be placed.
3. Shipping, Liability, & Damaged Goods
We package all orders securely to ensure they leave our facility in pristine condition. Once a package is handed over to the shipping carrier, ownership of the goods transfers to the buyer.
- Keystone Car Shops is not financially responsible for packages lost, delayed, or damaged in transit by the United States Postal Service (USPS) or any other carrier.
- If your product arrives damaged due to postal handling, you must retain all packaging materials and file a formal reimbursement claim directly through the USPS process. We will not fund replacements or refunds for carrier errors.
4. Manufacturing Defects & Variance
Because our high-quality models undergo a hands-on, domestic assembly and inspection process right here in Pennsylvania, structural manufacturing defects are exceedingly rare.
- In the unlikely event that your model arrives with a genuine manufacturing defect, you must contact us within 14 days of delivery at Repairs@KeystoneCarShops.com.
- You must provide your original order number, a detailed description of the issue, and any requested photographic evidence so we can evaluate the claim and determine the appropriate remedy.